Category Archives: Cloud Computing

What I discovered by connecting with Bookkeepers & Accountants at the #GetConnectedAU Roadshow

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Roadshows are both a Marathon and a Sprint!

They are also engaging, repetitive, exhausting, invigorating and enlightening ……. providing an opportunity to deliver/receive direct unfiltered communication from the audience to the organiser.

I have an affinity to roadshow events having presented at more than 100 of them over the past 15 years, they are my favourite way of connecting with an audience. Whilst we have organised many of our own here at QA Business, its always great when someone else handles the logistics and fills the room and that is exactly what Intuit Australia did over the past 3 weeks.

It was my privilege to present the Keynote session at #GetConnectedU and share some thoughts, experiences and stories that hopefully helped (ABC’s) Accountants, Bookkeepers & Consultants re-discover some Confidence about the industry direction, gain Clarity on their relevance in it and create deeper Connection with others who will be a part of their extended team to enhance their client experience.

#GetConnectedAU (held in Melbourne, Sydney, Perth, Adelaide and Brisbane) saw hundreds of ABC’s invest a ½ a day in learning about industry trends from Trent McLaren, Website design tips from Wayne Schmidt, company and solution updates from Nicolette Maury, Meagan Wood and Luis Sanchez from Intuit, Shark Tank Style pitches from App Eco system partners and a Power Panel of Peers sharing insights on building their Accounting & Bookkeeping businesses.

It has been a great Roadshow that reinforced for me a continued shift in mindset in the market, as the frenetic pace of having to learn all apps in the accounting tech eco system (which created overwhelm and inertia) is beginning to settle down to a more considered approach to discerning what to learn that will be relevant to the clients you are looking to serve and the business (firm) you are building.

3 noticeable takeaways I observed were;

Renewed Focus on Strategy

ABC’s, no matter how long they have been involved in the profession, have a renewed focus (and are taking the time) to devise their future, based on discernment as to what the market needs are, combined with learning new skills to compliment current and emerging demand. Technology is a tool that is here to stay and whilst there is no doubt there will be a continual evolution (and perhaps consolidation) of solutions there seems to be a propensity for advisors to absorb a broader array of solutions and discern their relevance and application to their client’s business and their own.

A Viable Profession of Choice

I was both surprised and encouraged by the number of new entrants to the profession (within the last 5 years). People choosing Accounting | Bookkeeping | Technology as their vocation of choice. From diverse backgrounds, including Corporate positions, unrelated Small Business, Education and even the Trades. These new Tech Savvy, Enthusiastic (Baggage free) entrants are also coming with a plan, creating and building a business that will afford them lifestyle choices and fulfilling work as they serve clients with a model they have designed to service the customer and themselves.

Bookkeepers & Accountants are collaborating

Accountants and Bookkeepers alike are continuing to partner and collaborate to serve the small business community. Traditionally there has been some “Us and Them” mindset on both sides but Technology seems to be assisting by breaking down the barriers. With so much change occurring in the industry, professionals in both camps are recognising that more can be achieved by utilising the unique skills that each party has to offer each other. Coincidentally this dovetails perfectly in a session I’m presenting at #QBConnect in Silicon Valley next week on why “Accountants & Bookkeepers Go Together just Like Peas and Carrots” 😊

Thanks again to the Intuit QuickBooks Australia team for enabling me to be a part of the Roadshow and delivering a platform for ABC’s to Learn, Connect and Collaborate.

The next major event for Intuit is the Australian edition of #QBConnect which has been extended into a 2 day event to be held in Sydney May 24-25 2018. I would encourage all independent professionals who have an interest in the future of the profession and the impact of technology on it to attend – I know I will be.

– Clayton

 

Luck (Success) is When Opportunity Meets Preparedness !

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This blog post is probably more for the ABC’s (Accountants | Bookkeepers | Consultants) out there who provide services to those of us in SMB (Small to Medium Business) land. Although business owners and/or operators are certainly welcome to read on for a sneak peek into the future services that ABC’s will be offering you and your business, and perhaps not before time too!

But first some philosophy – Lucius Seneca (first century philosopher and tutor to the young Nero) has a famous quote: “Luck is what happens when Preparation meets Opportunity”.

We have been brought up to believe business success is achieved through hard work, customer service and going the extra mile, not really on Luck. So what about this notion of preparedness meeting opportunity? How applicable is it right now to us – the Trusted Advisors who champion the small business community?

As ABC’s we are all facing an Inflection Point (Opportunity) which has the potential to finally deliver on the long standing promise of providing true Value Added Business Advisory services and solutions to our clients. However as Seneca put it, Success (Luck) is reserved for those of us who are truly Prepared.

So what are Business Advisory Services? And how can we best prepare for this unique opportunity? In order to answer this it is perhaps best to have a look at what Business Advisory Services are Not !

Business Advisory Services are not compliance work e.g. Tax Returns, BAS Preparation, Payroll End of Year, Software Conversions, Compulsory Audits or providing Reactive Business Advice requested by the client. So perhaps it is worth considering that all services/ solutions offered by ABC’s to SMB’s that is not compliance are in fact Business Advisory Services.

We have all heard the doomsday predictions that ‘Compliance is Dead’ and whilst I don’t fully subscribe to this fear driven notion, I do believe that Compliance work is fast becoming a commodity, the value of which is being eroded. I don’t meet too many young budding ABC’s that want to spend all of their time in the compliance world. They’re keen to move through this level as quickly as possible to get to the real fun and meaningful roles which are found in the Business Advisory space.

Business Advisory has not just arrived with “The Cloud” (Take it from me this really does feel like Groundhog Day from 1990’s with the Windows, Desktop PC explosion). Now more than ever the tools are becoming available to realise the opportunity. It is important to remember that whilst technology is certainly the Enabler, it is not the solution……YOU are the Solution! (always have been). It is your willingness to take the available technology and deliver it in a way that achieves the overall Goal of delivering true Value Added Business Advisory services that clients actually want.

So, what if you are currently not prepared for this opportunity – what do you do? Well my advice to you is to do whatever it takes to get prepared and quickly! It really is an amazing time in history to be an ABC working with SMB’s.

Opportunity for Accountants and Bookkeepers to play the role of Trusted Technology Identifier for their clients?

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With the pace of change accelerating for small business who do you turn to assist with charting your course into the digital future?

Much of the technology adopted in business today has traditionally centred on the Accounting, Payroll and Administration systems; however there is a transition underway to further extend from this hub to cater for more of the overall business processes.

We are seeing the role of your Accountant and/or Bookkeeper evolving too. The traditional compliance (tax return) and data entry roles are becoming commoditised and streamlined, with some new generation software systems removing entire swathes of work previously undertaken by each party. This change is providing the opportunity for your Accountant and/or Bookkeeper to take on the role of Identifier and Connector. They can identify which business processes could benefit from using technology and then connect you with the provider(s) who specialise in those solutions.

Adoption of further technology in your business leads to increased efficiencies and systems that streamline your business operations; however it is important to get it right.

The Accounting and Bookkeeping professions are working feverishly to identify the solutions that will serve their clients (you) in building stronger businesses for the future. We can see the world becoming further specialised in this space with Accountants and Bookkeepers continuing to favour 1-2 core accounting solutions and building on their skill sets to identify the add on solutions that connect with the core accounting system.

So what solutions will help round out the use of technology in most small to medium sized enterprises? Let’s start with a “Big-6” pack of solutions that may be appropriate for many small /medium sized businesses;

  1. CRM (Customer / Client Relationship Management Systems, Email Marketing, Time Billing)
  2. Web Store Integration (Connecting your Online Store with your Accounting System)
  3. Electronic Document Management (storing and linking documents)
  4. Payroll Portals (Including Rostering and HR)
  5. Advanced Inventory (Including Manufacturing & Distribution)
  6. Dashboard (KPI) Business Intelligence Reporting

Whilst all of these areas may not apply to your organisation it’s highly likely that some do and here is an opportunity to identify and assess which may be appropriate – now and in the future.

So who do you turn to for advice? Your Accountant and/or Bookkeeper. They know your business, are a great place to start and have strong vested interests in seeing your business develop integrated systems that work effectively. Whilst it is early days in the professions, we are also starting to see specialist consultants who can integrate the “Big-6” solutions (and beyond) into your accounting system.

Should Accountants Really Know Accounting Software?

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Now before you start screaming at the page, with an answer that seems blindingly obvious – let’s take a moment to explore this question a little deeper.

Like many small business owners and operators your accountant was possibly the one who suggested your current accounting software solution to you, which in many cases has proven to be a perfectly suitable recommendation.

However there is a dilemma facing accounting firms in working out how far they go in recommending, consulting in and ultimately supporting specific software solutions and many firms are currently assessing their role in this entire process.

Whilst many see this as a totally appropriate service for our accountants to be offering, there is the issue that it requires a commitment of resources to a totally new business division.

Accountants (and I am one so will hopefully get away with this comment) have been traditionally viewed as “Someone who knows a little about a lot of things!” – a generalist, who has some broad knowledge in the various components of business (there are a lot of components and thank goodness someone takes on this role). So perhaps it’s a tad unreasonable of us to expect our accountant to know all about Accounting Software Solutions, even though they may have recommended it to us in the first place.
I am not suggesting that your accountant doesn’t have a role to play in your software selection process – they certainly do, it’s likely they have had some exposure to many of the commercially available software products (both Desktop and Cloud) and can be an important piece in the puzzle of choosing an appropriate solution for your business. But don’t expect your accountant to be the absolute authority on all available software solutions, that would be unfair.

Most accountants would certainly view your business software as a necessary tool and it’s an advantage if they have a strong working knowledge on how to use it, but just like driving a car there are not many of us who know exactly how the engine really works. Just like your vehicle when it needs some repairs we don’t always take it back to the salesman who sold us the car, especially if the best mechanic in town is located somewhere else.

So with the current transition to Cloud Computing we see accounting firms having to make a fundamental business decision – either commit to building a Software Consulting Division or partnering with trusted specialists who already provide this service. Either way this is just another example of how your accountant continues to be one of your most trusted advisors and a vital cog in the wheel of business.

Accounting Software – Entering the “Twilight Zone”

Caught Between Desktop Software and The Cloud

Just like the good old manual cashbook (c’mon you remember those) – desktop accounting software may soon have had its day due to the rise and rise of Cloud Accounting Solutions.

The rapid uptake of “Cloud / Online” Accounting solutions is partially due to the fact that so little of their Desktop Counterparts overall capabilities are actually being used. Desktop software vendors seem to have also stalled in the innovation of their existing solutions. This is perhaps making it easier to entertain a transition to internet based systems that promise so much but in reality are still being built out to the levels of functionality of their current Desktop competitors.

You could argue that current Desktop Software is only ½ used whilst Cloud Accounting software is only ½ built!

Although early adopters have taken the leap, the masses are sitting on the sidelines, waiting for the market to validate who are the suppliers of choice. Like all technology adoption life-cycles there comes a “Tipping Point” when the product becomes mainstream (seemingly overnight to the uninitiated) and this is where Cloud Accounting is fast approaching.

Although the future destination is clear we seem to be approaching an uneasy “Twilight Zone” where both solutions exist and neither dominates. Software providers are feverishly building their solutions to achieve this “Base Camp” level where feature sets can be easily compared between solutions. Once this phase (often described as the “End of the Beginning”) is complete the discussion will move from comparing features to philosophy and tangible long standing business benefits (both for Clients and Advisers) which is far more emotive and compelling.

It’s fascinating to watch how long standing software corporations are grappling with the process of continuing to enjoy the rewards from their established Desktop software products whilst knowing that their future lies in providing Cloud solutions. Whilst this Twilight Zone exists I wouldn’t expect any new ground breaking enhancements to your Desktop software, the developer’s interests and passion lies firmly in the development of cloud based solutions.

So right now you have 2 choices: Continue to finish implementing efficient business systems using your current Desktop Accounting Software as the base (whilst devising your cloud transition strategy). Or, take a leap of faith to the New World.

However be warned – if you approach the Cloud Solutions roll out in the same (incomplete) ways as your Desktop days then don’t expect to get a different result. Incomplete systems fail to deliver the potential benefits whether on your desktop or in the cloud. Worse, you could be taking a backwards step, particularly if you haven’t articulated what you wish to achieve by transitioning to the Cloud. This transition will often involve Re-learning a completely new program and paradigm in the way you work whilst hopefully tying down those efficiency loose ends which remained in your Desktop software set up.

So whilst the destination is set the course and duration of the journey is unknown – one thing for certain is that we all need to – Prepare for and Embrace – Change!

Clouds Have Different Shapes !

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Cloud Computing is a term business owners, operators and advisors need get their heads around – and fast.

Simply put “Cloud Computing” is the ability to access your information and applications (often stored on mainframe computers in a Data Centre), using the Internet. Giving you mobile access to your business anywhere / anytime via an internet connection.

Whilst the term “The Cloud” may be new the fact is that many small / medium sized businesses have been operating in the cloud for many years. In our own case we have been using the internet to access our server (located in our office) and work remotely for nearly 10 years. So why change now?

Anyone who uses a computer knows that when they work they are fantastic, however when they stop it can be a disaster. The Cloud is being sold on the offering of a more reliable service, greater efficiency via mobile access from various devices, enhanced security, constant backup, a platform to collaborate and connect various business applications and generally a more cost effective solution than maintaining computers in your office.
So let’s look at the 3 main types of cloud models on offer:

“Pure Cloud” – This interface is built around the use of web pages to navigate and process your accounting information. Access is from any internet enabled device (Safari, Google Chrome, Internet Explorer etc). Think of Facebook, Internet banking and Gmail as examples of pure web based applications. The ‘Pure Cloud Version’ will appear very different to your desktop accounting software even if they are produced by the same major software company.

“Hosted Cloud” – Taking all of your current business software that you have on your server and storing it on the servers maintained by the “Hosting Provider” and you just use the internet to access it. This is an easy first step to the cloud as you just take all of the programs you are used to and put them in the cloud. This sometimes requires additional login details and possibly loading software onto your mobile device to enable access.

“Hybrid (Sync) Cloud” – This requires you to load an application on your device and store information online. At first glance it looks like you are stuck in the middle of both the old and new worlds and appears to be a convenient transition product for the software supplier. It is sold on the basis that you can work online and offline (no internet) and the data sync’s when you get back online.

Whilst each of these cloud solutions have similar characteristics in so far as your business data is ultimately stored on a computer somewhere and that you can access it. There are some very specific pro’s and con’s of each cloud model so feel free to talk to us before you make the leap to the cloud.

For further information contact 1300 289 846 or visit the QA Business website